Returns Policy

Returns Policy

Price policy The COMPANY’s online store reserves the right to change prices without prior notice to the customer.


Modification – Cancellation of an Order by the Customer

The Customer may not modify the details of his order from the moment he has completed the process of registering his order.

The Customer has the right to cancel his order without any charge 24 hours after its registration. The Customer acknowledges, consents and expressly accepts that, due to their nature, the Services provided by the COMPANY are considered, for the purposes of this paragraph only, as fully executed upon the conclusion of the order unless it is canceled in accordance with these conditions .


Cancellation of order by the Company

The COMPANY may inform the User via email that his order cannot be executed, in whole or in part, in the following cases or in other cases agreed with the customer:

a) Due to force majeure events that prevent the execution of orders, such as indicative strikes, acts of terrorism, war, acts of God, etc.

b) In case it finds that one of the items the customer has ordered is not available.

In the event of a defective product, the Company undertakes to replace or repair the product without any charge to the customer, provided that the customer has immediately notified the Company, within the day of receipt, either by telephone or by email.

The customer may request the return of the ordered item, in case it does not concern a defective product, only in the following cases:

a) The customer informs the Company about this on the day of receipt and sends the product at his own expense the next day for exchange or return and

b) The product is in its original, complete, packaging and in its original condition. (Tags that come with wigs also must be uncut)

Products that have been tampered with in any way after receipt at the discretion of the Company are not returned.


Receipt and return of Items

The COMPANY will execute the order according to the availability of the ordered item and the customer will receive the items according to the conditions set forth in the confirmed order.

In the event that the Customer is not available at the specified address at the specified collection time, the COMPANY is not responsible.

Upon receipt of the items, the customer must check the receipt, as well as the specific instructions for the enclosed items. In the event that a third party receives the Goods on behalf of the customer, the customer declares that this person is authorized by him for the receipt. In case of any difference or discrepancy between, on the one hand, the content of the electronically submitted (and confirmed) order and, on the other hand, the delivery, the customer must notify it exclusively within the day of receipt.

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